Frequently Asked Questions:

Where can I try the Premier chairs?
What material is the chair covered with?
How does the warranty work?
How is the chair shipped?
How much does the chair weigh?
What is the difference between the PHP2026 and the PHP2027?
Can you hide the calf chambers?
Can the chair be used as a regular recliner?
How hard is the assembly of the chair?
How long does delivery take?
If I choose the standard delivery will I be notified?
I have heard Japanese imported chairs are better, is that true?
How do I return my chair if I am not satisfied with its performance?
How do I get my massage chair serviced or repaired?
Can I finance my massage chair and make monthly payments?

Q. Where can I try the Premier chairs?
A. Many of the stores that sell massage chairs request exclusive selling rights for the chairs. Many manufacturers are not willing to offer this on all their models but will release certain models to a retail store. Premier did release some of their models exclusively to a store called "Relax the Back" which has locations nationwide, as well as a store called "Relax in Comfort" in the Orlando, Florida area and in Northern California, Premier works with a store called "The Ultimate Back Store". These stores are independantly owned and may or may not have a floor model depending on the time of year and floor space availability. The only place you are gaurenteed to try a PHP massage chair is at the Premier Health corporate office and showroom in Evergreen CO.

Q. What material is the chair covered with?
A. Premier chairs are covered with a tough, resilient and long lasting synthetic leather. It is virtually maintenance free and, will withstand the rigors of a frequently used massage chair and is nearly indestinguishable from natural leather. All Premier chairs come with a back cover in the same upholstery material. Most top of the line chairs are equipped with a four roller massage system that provides a very deep shiatsu style of massage and will also include an advanced heating element. Normal leather cannot withstand the prolonged use of the rollers and heating element and will rapidly dry out and crack. The synthetic leather also has elasticity that will allow it to stretch with the deep massage motion of the rollers and return to its original shape. Premier's covering has been proven to be more durable, allowing it to maintain its look longer than normal leather, and is virtually maintenance free. This material does not need to be conditioned, treated or moisturized and can be cleaned with almost any product.

Q. How does the warranty work?
A. Premier chairs are covered by the best warranty in the industry. Depending on the chair model, parts and labor are covered for either 3 or 5 years, and shipping for 1 year. Most internet buyers find that if there is a problem with their chair, a few minutes on the phone with a Premier Tech Support agent will diagnose the problem and a replacement part (along with step-by-step instructions) will be sent out the same day. On receipt of the part, the Tech Support Agent will walk you through the replacement process. Tech support documents are also available online at Customer Support Tech Service Page. In the rare event that a chair requires return to the Premier Health Products facility, shipping is covered for the first year of ownership as long as the owner has retained the packing materials.

Back to top

Q. How are the chairs shipped?
A. PHP model 2026 is shipped DHL in one box, fully assembled. The PHP 2022 is shipped FedEx and comes in 3 boxes, back - base - and arms. Complete documentation and instructions are shipped in the chair box and are available online on each chairs web page.

Q. How much do the chairs weigh?
A. The PHP 2026 weighs 180 lbs out of the box and 210 lbs in the box. The back of the 2022 weighs 69 lbs the base is 69 lbs and the arms are 31 lbs The chairs are easily movable once assembled as both chairs have caster wheels on the rear legs.

Q. What is the difference between the PHP2026 and the PHP2027?
A. While both chairs are almost identical mechanically, the PHP 2027 features a more contemporary upholstery design, along with a built-in air compressor that operates air massage in the back, the seat and controls the strength of massage in the calf and foot. The 2026 has a more traditional design has vibration in the seat and back, (in place of air) and the strength of massge in the calf and foot is set by the individual user and not the air compressor.

Q. Can you hide the calf chambers?
A. No. Due to the unique, patented design that provides true Shiatsu massage on the legs and feet, the chambers are in a fixed position. Some chairs that claim the leg chambers can be hidden do not actually provide true mechanical Shiatsu massage of the calves and feet.

Back to top

Q. Can the chair be used as a regular recliner?
A. Yes, the PHP 2026, PHP 2027, and PHP 2022 operate like a traditional recliner, meaning the back and the leg massage can be operated independent of one another.

Q. How hard is the assembly of the chair?
A. Assembly for any of the PHP models is quite easy. Complete setup instructions are included with the chair and are also available on line at Customer Support Tech Service Page. No tools are required. Due to the weight of the chair, it is recommended that 2 able-bodied persons are available.

Q. How long does delivery take?
A. Standard shipping of all models is via DHL freight. Delivery is usually 5-10 business days, depending on the your location. White Glove premium delivery service is available at additional costs but can take several days longer in transit.

Your PHP2026, PHP2027, EP1272 or EP3222 will be shipped DHL. You will be emailed your tracking number as soon as your chair has shipped. Normally your tracking number will begin with "SEA" and be followed by your order number (SEA1234).

To track your order you can go to the DHL tracking and tracing page here. Enter your tracking (housebill) number and click search. Be sure to click the search button and not "enter" on your keyboard.

To get even more specific details of your order please call our DHL shipping office directly at 800-562-8254 and enter 2 for domestic. Give them your tracking number and they can tell you exactly where your order is and when it is scheduled to be delivered.

Your PHP2022 will be shipped FedEx. You will be emailed your tracking number as soon as your chair has shipped. To track your order you can go to the FedEx tracking page here and enter your tracking number and click "track" or you can call directly at 800-Go Fed Ex (800-463-3339).

 

Q. If I choose the standard delivery will the delivery company notify me before they deliver?
A. Yes, when your chair is shipped, you will receive an email showing your shipment tracking numbers. Using these tracking numbers, you can call your local DHL terminal and request / specify local delivery instructions. Please use this link for more specific shipping and tracking information.

Q. I have heard Japanese imported chairs are better, is that true?
A. No. It is not the location where massage chairs are assembled that is important, it is the parts and components that the chair is made of that determines the quality of your chair. Premier chairs are designed and manufactured in Taiwan, China and Japan from the best parts and components specifically hand picked by Premier Helath.

Back to top

Q. How do I return my chair if I am not satisfied with its performance?
A. Premier has found that often when customers are dissatisfied, it is because of a lack of understanding of what to expect from the chair or how to use it. Premier Customer Support Specialist will be happy to assist you in understanding how to use your chair for your personal needs. If you still find the chair unsatisfactory, Premier will arrange for a return and refund (less shipping expense) so long as arrangements are made, a call tag issued, and the chair is in transit, in the original packing materials, no later than 30 days from date of purchase. A refund will be issued upon conclusion of inspection to ensure the chair is in new condition, and has not been misused, abused or damaged.

Q. How do I get my massage chair serviced or repaired?
A. Premier Massage Chairs are modular in design and are nearly plug and play. If, for instance, a massage motor goes bad (a very rare problem and one of the hardest on our list of repairs). Our technition will walk you through the process of removing the malfunctioning part with the help of step by step online instructions. You will send the part back to us for repair, if we are unable to repair the item we will send you a new one at no charge for 5 years. We will then walk you through the process of putting it back on. Even the most dificult problems can be taken care of in 20 minutes or so.

Q. Can I finance my massage chair and make monthly payments?
A. Yes, we have finance options here you can make payments monthly or no payments at all for 12 full months without interest. We have partnered with GEMB (General Electric Money Bank).